[How to] Features for supporting mobile devices with WebViewer.

mceclip2.png  mceclip1.png

    【1.Mobile support screen】           【2.Visual support screen】

 

■1.Common menu (toolbar on top)

 Changes display method

mceclip3.png:Switches between Visual support ↔ Mobile support

mceclip4.png:Adjusts the screen size 「FIT (zoom to the size of the browser) / 100 (default size)」

mceclip5.png:Switches to full screen (press the X button or ESC to exit)

mceclip6.png:Switch between theme 「Dark↔White」

mceclip0.png:Ends the connection 

mceclip1.png:Hides the toolbar 

 

■2.Mobile support

Mobile support offers screen sharing, voice chat and more.

 

mceclip8.png:Pauses or resumes the shared screen

mceclip10.png:Captures the currently displayed screen

mceclip12.png:Starts or ends the voice chat 

 

■3.Visual support

Visual support connects to the customer device's camera and stream the image to the support agent. It offers draw, direction, camera stream, voice chat and more.

 

mceclip8.png:Pauses or resumes the camera stream

mceclip10.png:Captures the currently displayed screen

mceclip13.png:Switches between Front↔Back camera 

mceclip14.png:Turns ON/OFF the flash light 

mceclip15.png:Starts or stop the draw for support agent and the customer (camera stream will be paused)

mceclip12.png:Starts or ends the voice chat

mceclip16.png:Displays the direction to move the camera on the customer device's screen 

 

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