This issue occurs when the browser is closed without logging out from RemoteCall WebViewer.
To view all login and session history in the RemoteCall Admin Page, follow the steps.
1) Log into the RemoteCall Admin page using the following information.
*URL: http://admin.startsupport.com
*ID: The RemoteCall Agent ID specified by you or your partner during product purchase
*Password: The RemoteCall Agent password specified by you or your partner during product purchase
2) In the menu, go to the Product Usage Management section > Currently logged in users.
Please check the user by rebooting the PC or verifying the login status of the RemoteCall Agent and WebViewer. If the issue persists, please contact us through the online inquiry.