What Is The Difference Between Different Packages?

RemoteCall Pro and Enterprise offer the same performance and user interface. The main differences are in the feature list. RemoteCall Pro is intended for a single support agent while RemoteCall Enterprise is optimized for a multi-user environment providing the ability to transfer sessions between representatives and the setting up of a personal support URL for your company.

RemoteCall Pro and Enterprise includes the following advanced support features:

Drag & Drop Files Transfers - Seamlessly transfer files from desktop to desktop by dragging and dropping.
Service Reports - Manually log details from each support session such as the customer's name, phone number and e-mail.
Session Transfers - Transfer the active session to another representative in real-time.
Session Recording - Record the session to video for later playback and review.
Remote Sound - Hear audio on the customer's PC.
Whiteboard - Draw together with the customer and import images on a collaborative whiteboard.
Remote Printing - Print a document from the customer's PC to your local printer.
Personal Chat Window Branding - Upload your own banner image to place in the chat window.
Personal Support URL - Use a personal URL connection page that uses our Web-Icon connection method.
Web-Icon Connection Method - Use our patented 1-Click Web-Icon connection method to make connecting even easier.
Preset PIN Code Connections - Create preset PIN codes for your representative's support sessions.

Was this article helpful?
0 out of 0 found this helpful