RemoteCall Pro and Enterprise offer the same performance and user interface. The main differences are in the feature list. RemoteCall Pro is intended for a single support agent while RemoteCall Enterprise is optimized for a multi-user environment providing the ability to transfer sessions between representatives and the setting up of a personal support URL for your company.
RemoteCall Pro and Enterprise includes the following advanced support features:
Drag & Drop Files Transfers - Seamlessly transfer files from desktop to desktop by dragging and dropping.
Service Reports - Manually log details from each support session such as the customer's name, phone number and e-mail.
Session Transfers - Transfer the active session to another representative in real-time.
Session Recording - Record the session to video for later playback and review.
Remote Sound - Hear audio on the customer's PC.
Whiteboard - Draw together with the customer and import images on a collaborative whiteboard.
Remote Printing - Print a document from the customer's PC to your local printer.
Personal Chat Window Branding - Upload your own banner image to place in the chat window.
Personal Support URL - Use a personal URL connection page that uses our Web-Icon connection method.
Web-Icon Connection Method - Use our patented 1-Click Web-Icon connection method to make connecting even easier.
Preset PIN Code Connections - Create preset PIN codes for your representative's support sessions.