Yes, RemoteCall is very safe. RemoteCall employs a multi-layered security system ensuring that all connections are "Intended Connections" and that full end-to-end encryption is employed.
Every RemoteCall session must be authorized by both the representative and the customer before a connection takes place. Once both parties have authorized the connection, full 256-bit AES end-to-end encryption is enabled for the entire session. The remote user (customer) maintains overriding control of their mouse and keyboard at all times, and can disconnect the session whenever they wish.