Default location : Shared Documents(or Public Documents)\Rsupport\RemoteCall\Recorded Files 

Playing back a Video Recording 

1. Go to Start > Programs > RSUPPORT > RemoteCall > RemoteSupportPlayer 
2. Press Open button and select the file to be played. 
3. Click on Play to view the video. 

TIP! RemotePlayer is installed with RemoteCall Agent. Recordings can be ONLY played with RemotePlayer.

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