I Have Registered *.Startsupport.Com In The Proxy Server But Still The Connection Fails. How Can I Fix This?

The relay and session servers changes the IP dynamically depending on the DNS server that is being identified. In this case, make sure to add the changed IP to the server first.

Was this article helpful?

1 out of 3 found this helpful

Articles in this section

The Message 'Cannot Find Certificate Server Address' Appears When Logging into RemoteCall Agent
The Message 'Remote Support In Screenshot Mode In Progress' Appears and Screen Control Is Not Working.
What Is the Connection Link?
The Customer Is Getting The Message "Representative Is Not Available" And No Further Action Is Being Made. How Can I Fix This?
The Customer Is Getting The Message "Authentication Server Could Not Be Reached." And No Further Action Is Being Made. How Can I Fix This?
The Connection Pages 113366.Com And Startsupport.Com Cannot Be Opened. How Can I Fix This?
I Have Registered *.Startsupport.Com In The Proxy Server But Still The Connection Fails. How Can I Fix This?
Connection Stops On Step 6/6. How Can I Fix This?
Connection Is Being Blocked. How Can I Fix This?
Connection Is Being Blocked Due To Proxy Server. How Can I Fix This?

See more