RemoteCall
Troubleshooting
Problem on access step

The Customer Is Getting The Message "Representative Is Not Available" And No Further Action Is Being Made. How Can I Fix This?

Cause :   System and Process information might be downloading and it can cause delay on loading the information.

Resolution :

1.   Visit http://admin.startsupport.com and log in using your ID and PW.
2.   Go to User Management  >  Group  >  Configure Viewer features and disable “Remote Diagnostics” and “Process Info”.

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