RemoteCall ensures that the customer being remotely supported has priority control and the ability to terminate the session if desired.
If both the support agent and customer attempt to control the session at the same time, the support agent’s control is blocked, allowing only the customer’s control to be processed.
For the support agent to regain control while the customer is in control, the support agent can send a control request message by double-clicking the Viewer screen. The support agent can continue with remote support upon the customer’s approval.