If the fonts, icons, and other elements on the Viewer screen are hard to see clearly after connecting to a session, please follow the steps below.
[Before Connected to a Session]
1. Click the second button at the bottom of the Agent (in red box).
2. In the Control Device section, adjust the control mode and screen color settings.
[During the Session]
1. Click 
2. In the Control Device section, adjust the control mode and screen color settings.
*RemoteCall Control Mode
- High-Speed Control Mode: Detects the screen using a virtual driver
- Graphic Control Mode: Detects the screen without using a virtual driver
*In the fast network environment, select settings that prioritize speed. In the slow network environment, configure the control mode to ensure stable data processing rather than speed.
[WebViewer]
- In the floating menu, click 
*Note: Changing the resolution from Low > Standard > High may increase transmission traffic.