If the top menu bar is missing and the screen is frozen while attempting to establish a remote connection, it usually indicates a failure to connect to the remote server.
First, try reconnecting. If the issue persists, please check if a firewall or security software might be blocking the connection.
<For individual user>
1) Check the logs to see if the remote program is being blocked by a firewall or security software.
2) If you cannot access the logs, temporarily disable the block of a firewall or security software.
<For corporate user>
1) Contact your company’s security administrator to check whether the remote program is being blocked by a firewall or security software.
- For remote server information, please email our customer support, and we will provide a server list.