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Problem on support step

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  • Error Codes: 18000, 18001, 18003 During Remote Support
  • File Transfer Issues in Viewer During Remote Support
  • How to Fix Customer's Frozen Screen During Remote Support
  • What to Do When the Top Menu Bar Is Missing and Screen Freezes After Connection
  • How to Collect Logs
  • The Remote Screen Is Frozen And It Will Not Come Back. How Can I Fix This?
  • The Mobile Screen Appears 90 Degree Rotated. How Can I Fix This?
  • Page Contents Is Broken When Customer Connects To The Connection Page. How Can I Fix This?
  • Mobile Device's Screen Appears Squeezed And Unproportional. How Can I Fix This?
  • Customer Screen Still Remains Black After Disconnection. How Can I Fix This?
  • Customer Added A New Display During The Session But I Cannot See It. How Can I Fix This?
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