- Error Codes: 18000, 18001, 18003 During Remote Support
- File Transfer Issues in Viewer During Remote Support
- How to Fix Customer's Frozen Screen During Remote Support
- What to Do When the Top Menu Bar Is Missing and Screen Freezes After Connection
- How to Collect Logs
- The Remote Screen Is Frozen And It Will Not Come Back. How Can I Fix This?
- The Mobile Screen Appears 90 Degree Rotated. How Can I Fix This?
- Page Contents Is Broken When Customer Connects To The Connection Page. How Can I Fix This?
- Mobile Device's Screen Appears Squeezed And Unproportional. How Can I Fix This?
- Customer Screen Still Remains Black After Disconnection. How Can I Fix This?
- Customer Added A New Display During The Session But I Cannot See It. How Can I Fix This?