Can I use the existing app to receive support on my mobile from a WebViewer?

NO. To receive support from the WebViewer, you need to download the "RemoteCall remote support" app from the Google Play Store.

Also, you can download it by opening the website www.113366.io from a mobile browser and click #2 "Mobile support".

* Google Play Store > RemoteCall 구글 플레이스토어 > 리모트콜 원격지원 앱

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